Who we are
Kryon provides an AI-assisted admin service for Australian trade businesses. This policy covers our website (kryon.au) and the Kryon service, and how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Website / waitlist: your name, email, trade, and basic analytics (pages visited, device type).
The Kryon service (our trade-business clients): business configuration (rates, address, staff names and roles, supplier details) and the job data you route to us — which includes your customers' personal information (names, contact details, job addresses, job descriptions, voice notes).
How we use it
To provide the service (drafting quotes, scheduling, invoicing, syncing to your software), to contact you about the service, and to improve reliability using aggregated, de-identified data. We do not sell personal information. We do not use your data to train public AI models. We only send marketing messages with consent as required by the Spam Act 2003, and every message includes an unsubscribe option.
Who we share it with
Service providers strictly to operate Kryon: Anthropic (AI processing), OpenAI (voice transcription), Twilio (SMS), Meta (WhatsApp), Google (maps, forms, email), Stripe (payments), and our hosting provider. Some providers process data outside Australia (including the USA); we take reasonable steps consistent with APP 8 to ensure it is protected. We may disclose information where the law requires.
Your customers' information
When trade businesses use Kryon, they remain responsible for their own privacy obligations to their customers. We process that information only on the business's instructions to deliver the service.
Security
Encrypted transport, access controls, and least-access credentials. No internet service is perfectly secure; we notify affected parties of eligible data breaches in line with the Notifiable Data Breaches scheme.
Retention
Waitlist data is kept until you ask us to remove it. Client service data is kept for the life of the subscription plus up to 90 days, except records we must retain by law (tax and billing).
Access, correction & complaints
Email simon@kryon.au to access, correct or delete your personal information — we respond within 30 days. If a complaint can't be resolved with us, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.